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Beware of Phony Tech Support!

July 6, 2016 by Mike Ellis Leave a Comment

phony tech support

Yesterday I received from the North Carolina Department of Justice Alert mailing list a warning — to beware of phony tech support.  The ruse is elaborate and devious, and can cost you hundreds, even thousands, of dollars if you fall victim.  Here’s the email I received:

Phony tech support and overpayment: two scams in one

For years, crooks have charged victims to repair nonexistent problems on their computers in order to gain access to sensitive personal and financial information stored inside. Now they’ve added a new scam: trying to talk you into long-term technical support that is actually just an excuse to swindle you out of as much as $10,000.

It starts when you agree to charge the tech support membership to your credit card. The scammers call back a few days later to say the company is closing and needs your bank account information so they can to refund money directly into your checking account. To get the so-called refund, they take a large cash advance from your own credit card and deposit it into your account. Next, the con artists claim that they’ve accidentally overpaid you by thousands of dollars and need you to wire the extra funds back to them, usually in China, India or the Philippines.

These greedy crooks have been known to take out another credit card advance, put those funds into the victim’s account, and then claim that the first wire transfer didn’t go through. Victims have been convinced this way to send multiple wire transfers to the scammers. One elderly North Carolina woman ran up $10,000 in credit card debt when she fell for this scam.

Remember:

  • Avoid tech support scams. You can learn more about phony tech support from Microsoft and the FTC.

  • Be very skeptical if anyone asks you to wire money overseas. Once you’ve wired money it’s nearly impossible to get it back.

  • If you receive one of these calls, report it to the Attorney General’s Office at 1-877-5-NO-SCAM or online at www.ncdoj.gov.

I’ve been a subscriber to the NCDOJ Alert mailing list for years, and I suggest you do the same.  Click the link to subscribe. Also, check out their website for their list of alerts that they have written about in the past.

So how do you know who to trust? I’ve written a post about that, please read it, and remember that you need to do your homework when it comes to who you are going to trust. Contact us if you have any questions, or need any support for your computer. We are a source you can trust.

Related articles
  • How do you know who to trust to work on your computer?

Filed Under: Featured, Financial, Security, Tech Solutions Tagged With: Antivirus software, Comcast, Confidence trick, Contact number, Customer service, EBay, Editor's Note, Email address, Email spam, Help desk, Identity Theft, Information technology, Internet service provider, Intuit Quickbooks Online Basic, Microsoft, Network security, Personally identifiable information, Phishing, Technical support, Website

WordPress Security Update to 4.5.3

June 23, 2016 by Mike Ellis Leave a Comment

WordPress
©WordPress

For all of you that blog, many of you choose WordPress as your platform of choice for your blog.  I run WordPress here at Tech Solutions NC, as well as on my personal blog.  WordPress recently released version 4.5.3 of their software, which takes care of a host of security issues that were exposed in version 4.5.2.  Among the issues:

  • Redirect bypass in the customizer
  • Two different XSS problems via attachment names
  • Revision history information disclosure
  • oEmbed Denial of Service
  • Unauthorized category removal in a post
  • Password change via a stolen cookie
  • and more…

As we discussed on our post on the security settings you need to have enabled on your computer, automatic updates is a key part of that strategy.  While automatic updates for your blogging software may not be feasible, it’s still important to make sure that the update is taken care of.  For some of you, your host may take care of the update for you; for others, it may be automated; but for the majority of bloggers, especially in a self-hosted environment, you need to take care of it yourself. Make sure you do so as soon as is feasible.

Kudos to WordPress for dealing with these issues quickly, and also to those that discovered the vulnerabilities and reported back to WordPress.  If you haven’t upgraded your WordPress yet, go ahead and take care of that soon.  If you aren’t sure what to do, then by all means, reach out to us — WordPress site maintenance is just one of the services we offer here at Tech Solutions NC. Reach out to us via our Appointments page and we schedule an appointment with us today!

You can read the complete security release on the WordPress website.

Filed Under: Featured, Security, Tech Solutions Tagged With: Advertising, Akismet, Automattic, Blog, Botnet, Cross-site scripting, Denial-of-service attack, Google+, Netflix, Password, Search engine optimization, Social media, Spotify, themes, ThreatMetrix, Twitter, Vulnerability (computing), Web hosting service, Website, WordPress

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