Tech Solutions NC

Your one stop for home and small business computer and network support

Information technology

Are you getting the Computer Support you deserve?

by Leave a Comment

img_1128

When it comes to computer support, are you getting the level of service and support that you expect?  Far too often, a company offers up great support, great service, and you, the consumer, is left to wonder whether or not that claim is, in fact, a true one.  There are so many computer support companies out there, how do you know which one to go with?  With that in mind, here is my list of the top five qualities to look for in your support company.

Top five qualities to look for in your support company

  1. Does your support company have the experience to tackle all of your problems quickly and efficiently? At Tech Solutions NC, LLC, we have 22 years of experience in the IT arena, and we can help you with virtually any support issue that crops up.
  2. What do you know about your support company? Do they have the integrity you should demand of someone that is working on your computer systems?  Can you trust them to take care of the problem and not invade your privacy while doing so? I am a Christian, a husband, and a father.  When I am called to work on your computer, I will do so knowing that my word is my bond, and you will know that I can be trusted with your computer information.
  3. Does your support company work on your schedule or theirs?  At Tech Solutions NC, we know that not all of our clients can be expected to be at their house during normal business hours.  As a result, we are flexible in our support offerings.  We can come to your home at a time that works for you, we can connect to your computer remotely, or you can bring your device to our location for service.
  4. Does your support company provide a good value for what you pay them?  We take pride in the value that we offer to our customers.  We have a 30 day satisfaction guarantee policy on any service we perform.  If your system acts up within that 30 day window, and we are unable to correct the issue, then you will receive a complete refund of what you paid. At Tech Solutions NC, your satisfaction is everything to us, and you’ll know that by the time we are finished working on your system.
  5. Does your support company try to up-sell you with things you don’t need? At Tech Solutions NC, we know that everyone’s hard earned money is important to them.  We don’t recommend things you don’t need, and we make sure that you understand what we are doing and why so that you can learn some things about your system in the process.

So there you have it, folks, my list of the top five things you should look for from your computer support company.  Does your list compare with mine? Please let me know in the comments, and let me know how I can help you with your home or small business computing needs!

 

Beware of Phony Tech Support!

by Leave a Comment

phony tech support

Yesterday I received from the North Carolina Department of Justice Alert mailing list a warning — to beware of phony tech support.  The ruse is elaborate and devious, and can cost you hundreds, even thousands, of dollars if you fall victim.  Here’s the email I received:

Phony tech support and overpayment: two scams in one

For years, crooks have charged victims to repair nonexistent problems on their computers in order to gain access to sensitive personal and financial information stored inside. Now they’ve added a new scam: trying to talk you into long-term technical support that is actually just an excuse to swindle you out of as much as $10,000.

It starts when you agree to charge the tech support membership to your credit card. The scammers call back a few days later to say the company is closing and needs your bank account information so they can to refund money directly into your checking account. To get the so-called refund, they take a large cash advance from your own credit card and deposit it into your account. Next, the con artists claim that they’ve accidentally overpaid you by thousands of dollars and need you to wire the extra funds back to them, usually in China, India or the Philippines.

These greedy crooks have been known to take out another credit card advance, put those funds into the victim’s account, and then claim that the first wire transfer didn’t go through. Victims have been convinced this way to send multiple wire transfers to the scammers. One elderly North Carolina woman ran up $10,000 in credit card debt when she fell for this scam.

Remember:

  • Avoid tech support scams. You can learn more about phony tech support from Microsoft and the FTC.

  • Be very skeptical if anyone asks you to wire money overseas. Once you’ve wired money it’s nearly impossible to get it back.

  • If you receive one of these calls, report it to the Attorney General’s Office at 1-877-5-NO-SCAM or online at www.ncdoj.gov.

I’ve been a subscriber to the NCDOJ Alert mailing list for years, and I suggest you do the same.  Click the link to subscribe. Also, check out their website for their list of alerts that they have written about in the past.

So how do you know who to trust? I’ve written a post about that, please read it, and remember that you need to do your homework when it comes to who you are going to trust. Contact us if you have any questions, or need any support for your computer. We are a source you can trust.

Related articles